Do You Offer Design Services?
Yes, we do offer design services! Our parent company, Whitewater, has world class designers on staff, so we can provide…
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Any questions?
How Long Does a Tensioned Ride Surface Last?
Ride surfaces will last for many years – some up to 15 years – if the venue properly cares for it. The ride surface has been…
Read MoreHow Do You Service the Pumps?
To service a pump, the FlowRider surface needs to be removed or pulled over the front the roller. After that has been completed the pump tube…
Read MoreDoes Your After Sales Team Work on our Pumps?
The FlowRider team can assist in removing the surface and pump tube that will grant access to the pump to be inspected. We work closely with our pump supplier to…
Read MoreHow Much Time Does it Take to Get Replacement Parts?
FlowRider has several items in stock at their headquarters in San Diego. Depending on the item and size, it can be shipped out…
Read MoreWho Do I Call for More Boards, Repairs,
Warranty Questions, etc…?
FlowRider is a one stop shop and just a phone call away for boards, repairs, warranty, waivers, and inspections. The…
Read MoreWhere Can I Download Images, Logos, & Videos?
The FlowRider team has created an online portal for any venue that has purchased a FlowRider. The online portal gives…
Read MoreHow Long Does the Ride Surface, Pumps, Max Recovery, Divider, etc…Last?
The best way to upkeep all the above items is to implement a good maintenance program that tackles daily, weekly,…
Read MoreCan a FlowBarrel be Moved?
An older FlowBarrel has successfully been moved in the past by the FlowRider team. There are big sections of expanded…
Read MoreHow Long Does a Ride Surface Last?
Ride surfaces will last for many years – some up to 15 years – if the venue properly cares for…
Read MoreWe Have Some Bolts & Metal Pieces Coming from the Nozzle. Where Did This Come From and How Do We Fix it?
Any hardware that comes out of the nozzle or pump should be recorded and pictures sent to FlowRider directly. Between…
Read MoreThe Pumps Are Making Weird Sounds. What’s the Problem?
If you are noticing any unfamiliar sounds, you should contact FlowRider directly. We will direct you to look at the…
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